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QualityUpdated 8/14/2025·3,212 views

Corrective Actions (CAPA)

Quick answer

Open a CAPA in the Quality portal; assign owner, due date, and verification method.

Full procedure

  1. 1Review the Corrective Actions (CAPA) standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Open a CAPA in the Quality portal; assign owner, due date, and verification method.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Quality Shift Lead
Ext. 4127 · Slack #quality
Subject matter expert
Priya R. — Quality

Frequently asked questions

Required forms

  • Corrective Actions (CAPA) Log
    QC-383

My private notes

correctivecapaactionpreventiveactions(capa)qualityproceduresopatlas

Revision history

  1. 2025-08-14
    Version 2.8 republished by Nina Petrov.
  2. 2026-01-01
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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