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QualityUpdated 3/18/2026·4,247 views

Non-Conformance (NCR)

Quick answer

Quarantine with a yellow NC tag and open an NCR in the Quality portal.

Full procedure

  1. 1Review the Non-Conformance (NCR) standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Quarantine with a yellow NC tag and open an NCR in the Quality portal.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Quality Shift Lead
Ext. 4124 · Slack #quality
Subject matter expert
Priya R. — Quality

Frequently asked questions

Required forms

  • Non-Conformance (NCR) Log
    QC-388

My private notes

ncrnon conformancedefectqualitynon-conformance(ncr)proceduresopatlas

Revision history

  1. 2026-03-18
    Version 2.6 republished by Ava Nakamura.
  2. 2025-06-21
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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