59 results for “customer return”
Sorted by relevanceAll customer returns land at Dock 5, get an RMA scan, and route to Quality for inspection.
Process a Return Merchandise Authorization for customer returns. Includes inspection, restocking, and refund workflow.
Review the Returns and RMA Processing standard on the department portal before you begin.
Customer returns are received at Dock 5 and staged for QC inspection.
Review the Customer Feedback standard on the department portal before you begin.
Review the Difficult Customer De-escalation standard on the department portal.
Review the Difficult Customer De-escalation (LEAP) standard on the department portal before you begin.
Review the VIP Customer Handling standard on the department portal before you begin.
Review the Voice of Customer Review standard on the department portal before you begin.
Vendor returns require an RGA number from purchasing.
Return items to the Tool Crib and let the kiosk scan the asset back in before you clock out.
If you cannot resolve within one call or one hour, escalate in Zendesk to Tier 2 and add the customer's severity and impact.
Resolve complaints on a consistent timeline. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Recover trust after a service failure. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Keep customers informed. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Quality opens an RCA within 24 hours of any customer complaint ticket.
Quality opens an RCA within 24 hours of a customer complaint.
Offer voice handoff when the customer types 3+ frustration signals or asks to call.
Approve refunds within policy. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Provide fast, professional chat support. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Who owns First Call Resolution Standard? — The customer support team lead is the process owner.
Who owns After-Hours On-Call Rotation? — The customer support team lead is the process owner.
Who owns Refund Approval Thresholds? — The customer support team lead is the process owner.
Escalate stuck tickets quickly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.
Document cases so anyone can pick them up. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Handle high-severity cases quickly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Answer within 3 rings, use the standard greeting, mirror the customer's tone.
Govern refund authority. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Defend against chargebacks. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Notify the customer within 30 minutes of any SLA miss with root cause and ETA.
Standardize tagging. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Serve customers in their language. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Reverse logistics team meets Thursdays to review return volume, root causes, and disposition.
Review the Non-Conformance (NCR) standard on the department portal before you begin.
Apply a yellow Non-Conformance tag.
Review the Performance Reviews standard on the department portal before you begin.
Return lost items to owners and dispose of unclaimed items fairly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Standardize how internal teams request outbound shipments so carriers and dock crews can plan. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Capture damage promptly so the right team can inspect and file claims. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Prevent driver wait time and dock congestion with structured scheduling. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Transfer context between shifts. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Coordinate picking. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Prevent heat exhaustion and stroke during high-temperature days. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Collect useful information and get authorities involved fast. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Prevent pedestrian strikes. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Meet waste diversion targets. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Keep generators ready. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Get new hires productive on Day 1. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Allow BYOD without compromising security. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Deploy Chromebooks. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support growth and promotion pathways. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support internal mobility. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Close findings with verified actions. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Verify supplier quality systems. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Provide training records. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support growth via mentorship. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Keep highest-value SKUs accurate. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Verify low-velocity SKUs. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Clear obsolete inventory. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.