65 results for “customer support”
Sorted by relevanceReview the Customer Feedback standard on the department portal before you begin.
Who owns Difficult Customer De-escalation? — The customer support team lead is the process owner.
Review the Difficult Customer De-escalation (LEAP) standard on the department portal before you begin.
Review the VIP Customer Handling standard on the department portal before you begin.
Review the Voice of Customer Review standard on the department portal before you begin.
Serve customers in their language. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Provide fast, professional chat support. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Who owns First Call Resolution Standard? — The customer support team lead is the process owner.
Who owns After-Hours On-Call Rotation? — The customer support team lead is the process owner.
Resolve complaints on a consistent timeline. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Escalate stuck tickets quickly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.
Recover trust after a service failure. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Keep customers informed. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Who owns Chat Handoff to Voice? — The customer support team lead is the process owner.
Approve refunds within policy. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Answer within 3 rings, use the standard greeting, mirror the customer's tone.
Who owns Refund Approval Thresholds? — The customer support team lead is the process owner.
Document cases so anyone can pick them up. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Handle high-severity cases quickly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Govern refund authority. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Handle returns end-to-end. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.
Defend against chargebacks. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Notify the customer within 30 minutes of any SLA miss with root cause and ETA.
Standardize tagging. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
If you cannot resolve within one call or one hour, escalate in Zendesk to Tier 2 and add the customer's severity and impact.
Send the customer a prepaid return label.
Quality opens an RCA within 24 hours of any customer complaint ticket.
Review the Supported Browsers standard on the department portal before you begin.
Review the Conference Room A/V Support standard on the department portal before you begin.
Quality opens an RCA within 24 hours of a customer complaint.
Customer returns are received at Dock 5 and staged for QC inspection.
All customer returns land at Dock 5, get an RMA scan, and route to Quality for inspection.
Standardize how IT incidents are captured. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.
Support growth and promotion pathways. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support internal mobility. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support growth via mentorship. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Standardize how internal teams request outbound shipments so carriers and dock crews can plan. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Capture damage promptly so the right team can inspect and file claims. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Prevent driver wait time and dock congestion with structured scheduling. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Transfer context between shifts. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Coordinate picking. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Prevent heat exhaustion and stroke during high-temperature days. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Collect useful information and get authorities involved fast. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Prevent pedestrian strikes. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support PPE compliance. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Return lost items to owners and dispose of unclaimed items fairly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Plan office moves with adequate lead time and support. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Meet waste diversion targets. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Keep generators ready. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support meetings with catering. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by People Operations.
Get new hires productive on Day 1. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Allow BYOD without compromising security. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Deploy Chromebooks. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support education. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Support families. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Support new parents. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Support grieving associates. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Close findings with verified actions. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Verify supplier quality systems. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support self-directed learning. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Provide training records. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Support career exploration. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Keep highest-value SKUs accurate. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Verify low-velocity SKUs. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Clear obsolete inventory. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.