8 results for “de-escalation”
Sorted by relevance8 related concepts matched using semantic search
99%
Customer SupportMatch: Step 1Updated Feb 22, 2025148 saved
Difficult Customer De-escalation (LEAP)Review the Difficult Customer De-escalation (LEAP) standard on the department portal before you begin.
de-escalation
95%
Customer SupportMatch: Step 1Updated Jan 21, 202688 saved
Difficult Customer De-escalationReview the Difficult Customer De-escalation standard on the department portal.
de-escalation
44%
SafetyMatch: OverviewUpdated Jul 1, 2026289 saved
Incident EscalationHow to escalate a safety incident by severity. Ensures the right people are notified within minutes of any event.
escalationescalate
44%
Customer SupportMatch: Step 5Updated Jun 8, 2026105 saved
Customer Escalation HandlingFollow up with the customer within 30 minutes of escalation.
escalationescalate
35%
TechnologyMatch: Step 6Updated Mar 22, 2026125 saved
Technology EscalationEscalate any deviation from the standard through the escalation path.
escalation
35%
Customer SupportMatch: Step 6Updated Feb 10, 2025122 saved
Escalation ProcessEscalate any deviation from the standard through the escalation path.
escalation
22%
Customer SupportMatch: Step 5Updated Apr 6, 202637 saved
Chat Handoff to VoiceEscalate any exceptions to your shift lead or on-call owner.
escalation
11%
SafetyMatch: Step 6Updated Sep 7, 2026347 saved
Security IncidentsEscalate any deviation from the standard through the escalation path.