10 results for “refund”

Reps can approve refunds up to $100. Above requires supervisor sign-off.

Reps approve refunds up to $100; above requires supervisor sign-off.

Refunds > $100 require supervisor; > $1000 require manager.

Refund or replace within 3 business days.

Issue RMA, send prepaid label, inspect within 3 days.

Review the Non-Conformance (NCR) standard on the department portal before you begin.

Apply a yellow Non-Conformance tag.

Customer returns are received at Dock 5 and staged for QC inspection. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.

All customer returns land at Dock 5, get an RMA scan, and route to Quality for inspection.

Review the Performance Reviews standard on the department portal before you begin.