15 results for “rma”
Sorted by relevanceProcess a Return Merchandise Authorization for customer returns. Includes inspection, restocking, and refund workflow.
Review the Returns and RMA Processing standard on the department portal before you begin.
Customer returns are received at Dock 5 and staged for QC inspection.
Process returned merchandise consistently and quickly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.
Review the Non-Conformance (NCR) standard on the department portal before you begin.
Apply a yellow Non-Conformance tag.
Review the Performance Reviews standard on the department portal before you begin.
Vendor returns require an RGA number from purchasing.
Return items to the Tool Crib and let the kiosk scan the asset back in before you clock out.
Reps can approve refunds up to $100. Above requires supervisor sign-off.
Reps approve refunds up to $100; above requires supervisor sign-off.
Refunds > $100 require supervisor; > $1000 require manager.
Review the Overtime Authorization standard on the department portal before you begin.
Reverse logistics team meets Thursdays to review return volume, root causes, and disposition.
Return lost items to owners and dispose of unclaimed items fairly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.