8 results for “tickets”
Sorted by relevanceReview the Incident Tickets standard on the department portal before you begin.
Submit a maintenance request for the building, fixtures, HVAC, plumbing, or lighting through the Facilities portal.
How to escalate a customer issue that cannot be resolved at the first tier. Ensures the right specialist owns it quickly.
Route maintenance work through a single trackable queue. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Resolve complaints on a consistent timeline. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Document cases so anyone can pick them up. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Quality opens an RCA within 24 hours of any customer complaint ticket. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.
Escalate stuck tickets quickly. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.