4 results for “tier”

If you cannot resolve within one call or one hour, escalate in Zendesk to Tier 2 and add the customer's severity and impact.

Unresolved after 1 hour → Tier 2 via Zendesk with severity tag.

Bronze, Silver, Gold tiers with paid bonuses at each level.

Keep mid-tier SKUs accurate. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.