Technology
IT support, access requests, hardware, and software provisioning.
IT Account Provisioning
How IT creates and provisions accounts for new employees and contractors, including email, VPN, and system access.
VPN Access Request
Request remote VPN access for work-from-home or travel. Requires manager approval and completion of the security training module.
Password Reset
Reset your Atlas password using self-service or by contacting the Service Desk.
Laptop Refresh Cycle
Laptops are refreshed every 3 years via the annual IT hardware cycle. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.
Software Install Request
Request non-standard software via the IT portal with business justification. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.
Phishing Report Procedure
Use the Report Phish button in Outlook to send suspicious emails to Security. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.
Multi-Factor Authentication Setup
Enroll in MFA at mfa.atlas.local using an authenticator app. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.
Printer Setup and Troubleshooting
Add printers via Print > Add > \\atlas-print. IT services jams within 2 hours. This procedure covers scope, required roles, and the recordkeeping needed to stay compliant with Atlas Operations standards.
Password Reset
Recover account access quickly and securely. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Laptop Replacement
Replace broken or failing laptops with minimal downtime. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by People Operations.
Printer Issues
Resolve print jobs and hardware issues. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.
Network Outages
Restore network service quickly and communicate impact. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Software Requests
Govern software installs and licenses. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
System Access Requests
Provision the right access with the right approvals. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by People Operations.
Multi-Factor Authentication Setup
Protect accounts with strong second-factor authentication. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
IT Equipment Deployment
Get new hires productive on Day 1. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Incident Tickets
Standardize how IT incidents are captured. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.
Technology Escalation
Escalate technical issues quickly by severity. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Email Quota Exceeded
Manage mailbox quotas. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
VPN Access
Provide secure remote network access. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.
Phishing Report
Report suspected phishing safely. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
BYOD Enrollment
Allow BYOD without compromising security. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Shared Drive Access
Govern shared file access by data owner. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Conference Room A/V Support
Keep meetings running. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Mobile Device Provisioning
Provision phones with governance. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Software Uninstall
Remove software cleanly and traceably. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Backup and File Restore
Restore lost files. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Single Sign-On Issues
Resolve SSO issues. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.
Data Classification
Protect data by sensitivity. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by IT Service Management.
Encryption Standards
Set crypto standards. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Inventory Control.
Third-Party Software Security Review
Vet vendors. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.
Lost Device Reporting
Contain lost device risk. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Shared Mailbox Request
Provision shared mailboxes. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by People Operations.
Distribution List Management
Keep distribution lists current. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Additional Storage Request
Grow storage as needed. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Guest Wi-Fi Access
Provide guest internet. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Quality Systems.
Monitor / Peripheral Request
Provision peripherals. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Collaboration Platform Usage
Standardize collab tools. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Facilities Ops.
Knowledge Base Search Tips
Get the most from the KB. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Operations Excellence.
Supported Browsers
Set browser standards. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.
Chromebook Deployment
Deploy Chromebooks. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Customer Experience.
Screen Recording Tools
Standardize recordings. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.