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InventoryUpdated 10/19/2025·786 views

WMS Downtime Procedure

Quick answer

Switch to paper receiving; reconcile in WMS within 2 hours of restore.

Full procedure

  1. 1Review the WMS Downtime Procedure standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Switch to paper receiving; reconcile in WMS within 2 hours of restore.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Inventory Shift Lead
Ext. 4123 · Slack #inventory
Subject matter expert
Priya R. — Inventory

Frequently asked questions

Required forms

  • WMS Downtime Procedure Log
    INV-444

My private notes

wmsdowntimepaperreconcileprocedureinventorysopatlas

Revision history

  1. 2025-10-19
    Version 3.8 republished by Hannah Reyes.
  2. 2026-07-05
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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