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OperationsUpdated 8/4/2025·1,546 views

Package Routing

Quick answer

Sort by zone label using the color-coded chute map; unknown labels go to the Exception cage.

Full procedure

  1. 1Review the Package Routing standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Sort by zone label using the color-coded chute map; unknown labels go to the Exception cage.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Operations Shift Lead
Ext. 4127 · Slack #operations
Subject matter expert
Priya R. — Operations

Frequently asked questions

Required forms

  • Package Routing Log
    OPS-213

My private notes

packageroutingsortchutezoneoperationsproceduresopatlas

Revision history

  1. 2025-08-04
    Version 2.8 republished by Kenji Tanaka.
  2. 2026-03-01
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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