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OperationsUpdated 4/2/2026·1,740 views

Package Receiving (Mailroom)

Quick answer

The mailroom scans every inbound parcel into the Package Log and sends a pickup notification email within 30 minutes.

Full procedure

  1. 1Accept the delivery from the courier at the mailroom window.
  2. 2Scan each parcel into the Package Log.
  3. 3Match recipient name against the employee directory.
  4. 4Send an automated pickup notification.
  5. 5Hold uncollected packages for 14 days before returning to sender.

Common mistakes & exceptions

  • What happens if I miss the 14-day pickup window — The parcel is returned to sender at company expense.

Escalation path & subject matter expert

Escalate to
Operations Shift Lead
Ext. 4117 · Slack #operations
Subject matter expert
Priya R. — Operations

Frequently asked questions

Required forms

  • Package Log
    OPS-22

My private notes

packagepackagesparcelparcelsmailmailroomcourierdeliverydeliveriesshipmentreceivingboxboxesupsfedexusps

Revision history

  1. 2026-04-02
    Reduced hold time from 30 to 14 days.
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