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TechnologyUpdated 3/16/2026·1,579 views

Knowledge Base Search Tips

Quick answer

Use natural language; the AI assistant can find procedures by intent, not just keywords.

Full procedure

  1. 1Review the Knowledge Base Search Tips standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Use natural language; the AI assistant can find procedures by intent, not just keywords.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Technology Shift Lead
Ext. 4121 · Slack #technology
Subject matter expert
Priya R. — Technology

Frequently asked questions

Required forms

  • Knowledge Base Search Tips Log
    TEC-342

My private notes

knowledge basesearchkbaitipsknowledgebasetechnologyproceduresopatlas

Revision history

  1. 2026-03-16
    Version 3.3 republished by Samir Khan.
  2. 2025-10-03
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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