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TechnologyUpdated 2/11/2025·2,836 views

Password Reset

Quick answer

Self-serve at reset.atlas.local with MFA; if locked out, call the Service Desk at ext. 4000.

Full procedure

  1. 1Review the Password Reset standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Self-serve at reset.atlas.local with MFA; if locked out, call the Service Desk at ext. 4000.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Technology Shift Lead
Ext. 4126 · Slack #technology
Subject matter expert
Priya R. — Technology

Frequently asked questions

Required forms

  • Password Reset Log
    TEC-312

My private notes

passwordresetlockedaccountcredentialforgot passwordaccount lockedcannot log inforgothowtechnologyproceduresopatlas

Revision history

  1. 2025-02-11
    Version 1.8 republished by Tobias Grant.
  2. 2026-09-25
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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