Atlas Knowledge
Back to search
TechnologyUpdated 4/8/2025·514 views

Single Sign-On Issues

Quick answer

Clear browser cookies for atlas.okta.com; if it persists, page IT Identity.

Full procedure

  1. 1Review the Single Sign-On Issues standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Clear browser cookies for atlas.okta.com; if it persists, page IT Identity.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Technology Shift Lead
Ext. 4115 · Slack #technology
Subject matter expert
Priya R. — Technology

Frequently asked questions

Required forms

  • Single Sign-On Issues Log
    TEC-331

My private notes

ssooktasingle sign onloginsinglesign-onissuestechnologyproceduresopatlas

Revision history

  1. 2025-04-08
    Version 1.4 republished by Kenji Tanaka.
  2. 2026-11-11
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
Was this helpful?
Your feedback improves the knowledge base.