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TechnologyUpdated 1/1/2026·300 views

Laptop Refresh Cycle

Quick answer

Laptops are refreshed every 3 years via the annual IT hardware cycle.

Full procedure

  1. 1Review the Laptop Refresh Cycle standard on the department portal.
  2. 2Confirm you have the required PPE, tools, or system access for this task.
  3. 3Follow the documented sequence — do not skip steps.
  4. 4Record the completion in the appropriate log or system of record.
  5. 5Escalate any exceptions to your shift lead or on-call owner.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Technology Shift Lead
Ext. 4117 · Slack #technology
Subject matter expert
Priya R. — Technology

Frequently asked questions

Required forms

  • Laptop Refresh Cycle Log
    TEC-100

My private notes

laptoprefreshhardwarecomputertechnologyproceduresopatlas

Revision history

  1. 2026-01-01
    Reviewed and republished.
  2. 2025-08-15
    Initial publication.
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