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FacilitiesUpdated 12/11/2025·6,958 views

Elevator Outage

Quick answer

Call ext. 4111 for any elevator issue; do not attempt to pry doors.

Full procedure

  1. 1Review the Elevator Outage standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3Call ext. 4111 for any elevator issue; do not attempt to pry doors.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Facilities Shift Lead
Ext. 4127 · Slack #facilities
Subject matter expert
Priya R. — Facilities

Frequently asked questions

Required forms

  • Elevator Outage Log
    FAC-294

My private notes

elevatoroutagestuckliftfacilitiesproceduresopatlas

Revision history

  1. 2025-12-11
    Version 2.7 republished by Elena Rossi.
  2. 2026-07-08
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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