Atlas Knowledge
Back to search
FacilitiesUpdated 10/16/2026·711 views

Elevator Outage Response

Quick answer

Call ext. 4111 for any elevator outage; do not attempt to pry doors.

Full procedure

  1. 1Review the Elevator Outage Response standard on the department portal.
  2. 2Confirm you have the required PPE, tools, or system access for this task.
  3. 3Follow the documented sequence — do not skip steps.
  4. 4Record the completion in the appropriate log or system of record.
  5. 5Escalate any exceptions to your shift lead or on-call owner.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Facilities Shift Lead
Ext. 4119 · Slack #facilities
Subject matter expert
Priya R. — Facilities

Frequently asked questions

Required forms

  • Elevator Outage Response Log
    FAC-103

My private notes

elevatorliftoutagestuckfacilitiesproceduresopatlas

Revision history

  1. 2026-10-16
    Reviewed and republished.
  2. 2025-08-15
    Initial publication.
Was this helpful?
Your feedback improves the knowledge base.