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TechnologyUpdated 5/4/2026·2,890 views

IT Account Provisioning

Quick answer

IT provisions all standard accounts within 24 hours of HR notifying them. Special systems require a Systems Access Request.

Full procedure

  1. 1HR notifies IT via Workday of a new hire.
  2. 2IT creates AD account, email, and Teams profile.
  3. 3IT ships laptop with the standard image.
  4. 4Employee follows the First Login guide.
  5. 5Manager submits any additional Systems Access Requests.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Technology Shift Lead
Ext. 4123 · Slack #technology
Subject matter expert
Priya R. — Technology

Frequently asked questions

Required forms

  • Systems Access Request
    IT-04

My private notes

ittechnologyaccountaccountsprovisioningemailvpnlaptopcomputerloginaccesssystem accessnew hireonboardingpassword

Revision history

  1. 2026-05-04
    Standardized on Windows 11 image.
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