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FacilitiesUpdated 7/5/2026·3,110 views

Maintenance Requests

Quick answer

Open the Facilities portal, click New Request, choose the category, and submit. Standard requests are resolved within 3 business days.

Full procedure

  1. 1Log into the Facilities portal.
  2. 2Click New Request.
  3. 3Choose the category (HVAC, Plumbing, Lighting, Doors, Other).
  4. 4Attach photos when helpful.
  5. 5Submit; you will receive a ticket number by email.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Facilities Shift Lead
Ext. 4120 · Slack #facilities
Subject matter expert
Priya R. — Facilities

Frequently asked questions

Required forms

  • Maintenance Work Order
    FAC-01

My private notes

maintenancerepairfixbrokendamagedfacilitieshvacplumbinglightingdoorrequestticketwork orderserviceleak

Revision history

  1. 2026-07-05
    Added photo attachments.
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