175 results for “r&r”
Sorted by relevanceRun Gauge R&R for any new measurement tool before production use.
All inbound blue containers are received at Dock 3. Scan the container barcode into the WMS, inspect the seal, then route to Staging Zone B for putaway.
Bring the visitor to the front desk with any government-issued ID. Reception voids the old badge in the access system and prints a replacement.
Report the loss in Workday, then visit HR on the 2nd floor with photo ID. A new employee badge is printed the same day.
Park the forklift in Bay C, don PPE (apron, face shield, gloves), connect the charger, and log the swap on the charging board.
Drivers check in at the guard shack, are assigned a dock door via the WMS, and back in only when the green light is on.
Pull the day's cycle count list from the WMS, count each bin blindly, and enter results in the Counts module. Variances over 2% trigger a recount.
Log missing tools in the Tool Crib app before end of shift. The crib manager investigates and issues a replacement.
The mailroom scans every inbound parcel into the Package Log and sends a pickup notification email within 30 minutes.
Open the Ship-It portal, choose Parcel or Freight, enter the destination and cost center, and drop the package at the outbound cage by 15:00.
Tag damaged equipment Out of Service, open a Maintenance ticket with photos, and notify your team lead.
Day 1: paperwork and badge at HR. Day 2: IT setup. Day 3: safety orientation. Day 5: department shadow.
Submit PTO in Workday at least 2 weeks in advance for planned time off. Sick leave can be logged the same day.
If you cannot resolve within one call or one hour, escalate in Zendesk to Tier 2 and add the customer's severity and impact.
Issue an RMA number in the Support portal, provide a return label, and inspect the item within 3 business days of receipt.
Enroll in the Forklift Certification course in the LMS. Complete classroom + practical evaluation. Certification valid for 3 years.
Wrap pallets with 5 rotations bottom-to-top before staging for outbound.
Yard hostlers move trailers per the Yard Sequence board updated hourly.
Load trailers heaviest-first, floor-loaded before palletized.
Cross-dock freight bypasses storage; move within 4 hours of receipt.
Customer returns are received at Dock 5 and staged for QC inspection.
A items counted monthly, B quarterly, C annually. Rotation published every Monday.
Review the Bin Location Naming standard on the department portal.
Inventory reviews slow-movers monthly and routes candidates for disposition.
Use the WMS Transfer function; scan source and destination bins.
Quarterly physical inventories run over a weekend with all teams frozen.
Enroll in benefits within 30 days of hire via Workday.
Update your address in Workday > Personal Information.
Add or change direct deposit under Workday > Pay > Payment Elections.
Referred hires pay a $2,500 bonus after 90 days of employment.
HR schedules an exit interview during your final week.
Target 70% first-call resolution across all inbound channels.
Offer voice handoff when the customer types 3+ frustration signals or asks to call.
The on-call engineer answers pages within 15 minutes 24/7.
Reps can approve refunds up to $100. Above requires supervisor sign-off.
Follow the LEAP framework: Listen, Empathize, Apologize, Problem-solve.
Enroll in courses at lms.atlas.local or through your manager.
All employees complete annual compliance training by December 31.
Newly promoted managers attend a 2-day bootcamp within 60 days.
Warehouse staff repeat safety refresher every 12 months.
Progress through Bronze, Silver, and Gold skill tiers with paid bonuses at each level.
Verify appointment in WMS, meet driver at assigned dock, inspect and scan every unit before signing the BOL.
Submit a Shipping Request in the WMS at least 4 hours before pickup with cost center, weight, and carrier.
All reusable containers are tracked in AssetHub; scan in on arrival and scan out when routed to a destination bin.
Scheduled by Inventory Control; freeze affected zones, print count sheets, and reconcile in the WMS within 24 hours.
Chock every trailer, lower the dock plate slowly, and never step onto an unchocked trailer.
Scan your badge at the Tool Crib kiosk and select the asset; return before end of shift.
Return items to the Tool Crib and let the kiosk scan the asset back in before you clock out.
On any alarm, stop equipment, secure product, and follow the posted evacuation route to your muster point.
Complete the Opening Checklist within 15 minutes of clock-in: walk the floor, verify equipment, review the shift board.
Complete the Closing Checklist: park equipment on chargers, secure the dock, and email the shift report.
All capital assets carry an AssetHub tag; scan on every move and audit quarterly.
All visitors on the operations floor need a signed-in badge and a trained escort at all times.
Follow 5S: Sort, Set in order, Shine, Standardize, Sustain — every zone owner audits weekly.
Sort by zone label using the color-coded chute map; unknown labels go to the Exception cage.
Refrigerated, hazmat, or high-value deliveries route through Dock 4 with a supervisor present.
Inspect trailer floor, walls, and roof for damage or contamination before loading.
Only DOT-certified associates ship hazmat; use IATA labels and Form HAZ-77.
The WMS releases pick waves every 30 minutes; do not deviate from the sequence.
Scan the source LP, scan the destination bin, confirm quantity — every time, no exceptions.
Photograph, tag with a red DMG label, and open a Damage Incident (DMG-114) within 30 minutes.
All customer returns land at Dock 5, get an RMA scan, and route to Quality for inspection.
Book dock windows in DockPlanner; each appointment is 60 minutes with a 15-minute buffer.
Drivers check in at the guard shack with BOL and a photo ID before entering the yard.
Complete the daily forklift checklist before first use; red-tag anything unsafe.
Wear apron + face shield, use the battery extractor, and log the swap on the Charger Board.
The yard hostler follows the Yard Sequence board; trailers move only with an assigned task.
Every unit carries a Zebra 4x6 label with barcode, SKU, and destination in the top-right corner.
Kitting orders release from the WMS; pick components, assemble in Kit Zone, and scan the finished kit.
Cross-dock freight bypasses storage; move within 4 hours of receipt.
Wrap pallets with 5 rotations bottom-to-top before staging for outbound.
Move trailers only per assigned task in the Yard Sequence board.
Load plan is released 90 minutes before scheduled pickup.
Verify seal number matches BOL before opening any container.
Photograph damage before touching the pallet; refuse unrepairable damage.
Under 6 pallets or 5,000 lbs → LTL; above → dedicated TL.
Two operators minimum, no reaching over the belt, e-stop within arm's reach.
E-stop, lockout, clear the jam, verify no debris before restart.
Close the manifest in WMS after the last unit is loaded; email the ASN.
Outgoing lead reviews open issues with incoming lead using the Handoff Log.
Peak plan runs Nov 1 – Jan 15 with expanded hours and staffing.
Drop trailers preferred; live-load only when appointment window is under 90 min.
Reverse logistics team meets Thursdays to review return volume, root causes, and disposition.
Dock lights on before any trailer opens; replace bulbs within 24 hours.
High-value items live in the caged area with dual-lock access.
Log fridge/freezer temperatures every 4 hours; alert on deviation >2°C.
Waves release every 30 minutes; check the Wave board for the current wave.
Use dunnage to fill voids; every carton includes a packing slip.
Use the smallest carton that fits with 1 inch of dunnage on each side.
New hires complete I-9, W-4, and equipment pickup on Day 1; Orientation runs Day 2.
Enroll in benefits within 30 days of hire via Workday.
Submit in Workday at least 2 weeks in advance; sick can be logged same-day.
Assigned training appears in the LMS; incomplete after 30 days triggers a manager email.
Annual reviews open in April; managers deliver in May.
Business casual in offices; steel-toe boots and hi-vis on the ops floor.
Read the Atlas Code annually and acknowledge in Workday.
Nominate peers monthly via the Recognition portal; monthly winners announced in All Hands.
Use the Career Framework in Workday to set growth goals with your manager.
Apply via the Internal Careers portal after 12 months in your current role.
Request LOA through HR at least 30 days in advance for planned leave.
Configure direct deposit under Workday > Pay > Payment Elections.
Update personal address in Workday > Personal Information.
Refer through Workday; $2,500 bonus paid after 90 days of the hire's employment.
HR schedules exit interviews during the final week; feedback is confidential.
Report to HR or the anonymous EthicsLine at 1-800-ATLAS-EH.
Request accommodations via HR with medical documentation.
Up to $5,250/year for approved courses; apply in advance.
Report a lost badge in Workday and visit HR 2nd floor with a photo ID.
Runs on all new hires; results returned within 5 business days.
Complete I-9 within 3 business days of start date.
Update your W-4 in Workday anytime; changes take effect next payroll cycle.
Complete within 60 days of taking a manager role.
Try direct conversation first, then involve HR if unresolved.
Notify your manager at least 1 hour before shift for unplanned absence.
Overtime requires manager approval in advance.
Published in Workday each December for the following year.
Submit referrals in Workday for open roles.
Up to $10,000 reimbursement for qualified adoption expenses.
12 weeks paid parental leave for all parents.
Up to 5 days paid bereavement leave for immediate family.
Full pay for jury duty; submit the summons to HR.
Acknowledge within 1 hour, resolve within 24, follow up within 3 days.
Unresolved after 1 hour → Tier 2 via Zendesk with severity tag.
Reps approve refunds up to $100; above requires supervisor sign-off.
Feedback surveys sent after every ticket close; monthly analysis by CX team.
For a service failure, apologize, resolve, and offer a defined recovery gesture from the SR menu.
Every ticket needs Problem, Steps Taken, Resolution, and Follow-up captured.
Follow up within 30 minutes of an escalation and again 24 hours after close.
S1 cases page the on-call manager; S2 cases require 4-hour first response.
Greet by name within 30 seconds; keep replies under 2 sentences when possible.
Answer within 3 rings, use the standard greeting, mirror the customer's tone.
Listen, Empathize, Apologize, Problem-solve — the LEAP framework.
Refunds > $100 require supervisor; > $1000 require manager.
Issue RMA, send prepaid label, inspect within 3 days.
VIP flag in CRM triggers priority routing and named-rep assignment.
Respond to chargebacks within 7 days with the ticket transcript and receipts.
Notify the customer within 30 minutes of any SLA miss with root cause and ETA.
Monthly VOC review meeting reads survey verbatims and picks 3 improvements.
Use the standard tag taxonomy so reports are consistent.
Route non-English cases to the bilingual queue via Language tag.
Every role has a 30/60/90 learning path auto-assigned on hire.
The LMS emails 60/30/7 day expiration alerts.
All employees complete required annual courses by December 31.
New managers attend the 2-day bootcamp within 60 days of promotion.
Quick-reference guides live in the LMS and on the department portal.
Longer-form guides are versioned in the LMS and superseded on republish.
Curated best practices per role live in the Best Practices space.
Free LinkedIn Learning and O'Reilly seats are available on request.
Recertify every 3 years or after any recordable incident.
Bronze, Silver, Gold tiers with paid bonuses at each level.
Warehouse staff repeat safety refresher every 12 months.
Reset LMS password at lms.atlas.local/reset; SSO issues → IT.
Download your transcript from Workday > Learning > Transcript.
Manager + L&D approve external training before registration.
Request an internal SME as instructor via L&D at least 4 weeks ahead.
Request a job shadow via your manager; up to 2 days per quarter.
Sign up for mentorship in Workday; matched within 4 weeks.
A items counted monthly on the first Monday.
B items counted quarterly per the published schedule.
Review the Cycle Count — C Items standard on the department portal before you begin.
Any variance > 2 units requires a supervisor-signed adjustment.
Log a Receiving Discrepancy in the WMS and hold the item in Discrepancy bay.
Quarantined items sit in Zone Q until Quality clears them.
ROP is set per SKU by Demand Planning; adjust via change request.
Safety stock levels are reviewed every quarter with Demand Planning.
Obsolete stock is dispositioned monthly: donate, scrap, or resell.
Damaged stock is tagged red and routed to Quality for disposition.
All received freight is put away within 4 hours of receipt.
Switch to paper receiving; reconcile in WMS within 2 hours of restore.
Pick by First-Expiry-First-Out for any dated stock.
Vendor returns require an RGA number from purchasing.
Reserve kit components in WMS at wave release.
Scan the serial number at receipt, putaway, pick, and ship.
Empty kanban bin triggers automatic replenishment via WMS.
Min/Max levels reviewed monthly with Demand Planning.