153 results for “c items”
Sorted by relevanceC items counted annually.
A items counted monthly on the first Monday.
B items counted quarterly per the published schedule.
Track serialized items. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Learning & Development.
Turn found items in at reception; unclaimed after 30 days are donated.
Bring the visitor to the front desk with any government-issued ID. Reception voids the old badge in the access system and prints a replacement.
Report the lost or damaged badge in Workday under Security > Badge.
Every Monday at 07:00, facilities runs a 15-minute load test on Generator A and B, logging fuel level, coolant, and transfer switch status.
Use your employee badge at any main entrance 06:00–19:00. After hours requires a manager-approved access exception.
Open the Facilities portal, click New Request, choose the category, and submit. Standard requests are resolved within 3 business days.
Day 1 — Complete new-hire paperwork and receive employee badge.
IT provisions all standard accounts within 24 hours of HR notifying them. Special systems require a Systems Access Request.
Submit Form IT-11 with manager approval. VPN is enabled within 4 business hours after the security module is complete.
Go to reset.atlas.local and follow the prompts. If locked out, call the Service Desk at ext. 4111.
Submit PTO in Workday at least 2 weeks in advance for planned time off. Sick leave can be logged the same day.
If you cannot resolve within one call or one hour, escalate in Zendesk to Tier 2 and add the customer's severity and impact.
Issue an RMA number in the Support portal, provide a return label, and inspect the item within 3 business days of receipt.
Facilities inspects each rooftop unit every quarter, replacing filters and logging refrigerant pressure on Form FAC-33.
Janitorial cleans every restroom on a 4-hour cycle during business hours.
Submit lighting retrofit requests through the Facilities portal with a photo.
Roof access requires Facilities escort and fall-protection PPE.
Call ext. 4111 for any elevator outage; do not attempt to pry doors.
Snow crews mobilize when accumulation reaches 2 inches; walkways salted by 06:00.
Laptops are refreshed every 3 years via the annual IT hardware cycle.
Request non-standard software via the IT portal with business justification.
Use the Report Phish button in Outlook to send suspicious emails to Security.
Enroll in MFA at mfa.atlas.local using an authenticator app.
Add printers via Print > Add > \\atlas-print. IT services jams within 2 hours.
A items counted monthly, B quarterly, C annually. Rotation published every Monday.
Confirm you have the required PPE, tools, or system access for this task.
Review the Address Change standard on the department portal.
Add or change direct deposit under Workday > Pay > Payment Elections.
Confirm you have the required PPE, tools, or system access for this task.
HR schedules an exit interview during your final week.
Target 70% first-call resolution across all inbound channels.
Offer voice handoff when the customer types 3+ frustration signals or asks to call.
The on-call engineer answers pages within 15 minutes 24/7.
Reps can approve refunds up to $100. Above requires supervisor sign-off.
Review the Difficult Customer De-escalation standard on the department portal.
Review the Building Access standard on the department portal before you begin.
Visitors sign in at reception, receive a Visitor badge with expiration, and are escorted at all times.
Associates park in Lots B and C; Lot A is reserved for visitors and accessible parking.
Open a Facilities ticket in ServiceHub with location, description, and priority.
Book rooms in Outlook; releases automatically if no one checks in within 10 minutes.
Same-day cleaning requests go to Facilities via the Cleaning line at ext. 3011.
Facilities coordinates all office moves; submit the Move Request 5 business days ahead.
Vendors check in at Security, present COI, and receive a color-coded contractor badge.
Review the After-Hours Access standard on the department portal before you begin.
Call ext. 4111 for any elevator issue; do not attempt to pry doors.
Clogged, out of supplies, or damaged — report via ext. 3011 or ServiceHub.
Report too hot / too cold via ServiceHub; setpoint changes require zone owner approval.
Segregate at the source: paper, plastic, e-waste, and landfill each have a bin color.
Landscape contractor is on-site Tuesdays; requests routed via Facilities.
Report pest sightings to Facilities immediately; monthly service walks the facility.
Physical keys are logged in KeyTrack; missing key → Security within 1 hour.
Managers request badges via AccessHub; issued within 24 hours.
Verify current Certificate of Insurance before any contractor starts work.
Facilities runs each generator for 30 minutes weekly and logs load.
Only trained Facilities silence the panel; call Fire Dept if not a known test.
Third-party inspects sprinklers annually; internal checks quarterly.
Facilities inspects dock doors monthly for balance and cable wear.
Submit signage changes via Facilities; branding review required for public areas.
Quarterly audit of who has access to each secure area.
Requests for new desks or reconfigurations go through Facilities with a floorplan.
Order through the Facilities catering portal 48 hours ahead.
IT collects e-waste monthly from the tagged bins on each floor.
Self-serve at reset.atlas.local with MFA; if locked out, call the Service Desk at ext. 4000.
Open an IT ticket with the asset tag; loaner available same-day if approved by your manager.
For jams try the guided steps; if unresolved, open a Printer Issue ticket in ServiceHub.
Check the Status page first; if the segment is up, open a Network Outage ticket P1.
Request non-standard software via the IT portal with business justification and manager approval.
Request access via AccessHub; manager plus data owner must approve.
Enroll in MFA at mfa.atlas.local using an authenticator app; keep backup codes offline.
New hires pick up their kit from IT at 8:30am on Day 1 with a photo ID.
Open an Incident in ServiceHub with severity, impact, and reproduction steps.
P1 pages the on-call engineer; P2 responds within 4 hours during business.
Clean archived folders or request an increase via IT.
Install the Atlas VPN client from the Software Portal; sign in with SSO + MFA.
Click the Report Phish button in Outlook to escalate to Security.
Personal devices enroll in Intune before accessing corporate email.
Request access to a shared drive via the Data Owner listed in DataHub.
For A/V issues in a meeting, call ext. 4088 for immediate assistance.
Corporate phones are provisioned by IT with approval from your VP.
Uninstall via Company Portal; unmanaged uninstalls are logged.
OneDrive keeps 30 days of version history; older restores via IT ticket.
Clear browser cookies for atlas.okta.com; if it persists, page IT Identity.
Public, Internal, Confidential, Restricted. Label every document.
Review the Encryption Standards standard on the department portal before you begin.
New SaaS tools require IT Security review before purchase.
Report lost laptop or phone to IT and Security immediately for remote wipe.
Request a shared mailbox in AccessHub; requires an owner.
Confirm you have the required access, PPE, or tooling for the task.
Request extra OneDrive or SharePoint quota via IT with business justification.
Guest Wi-Fi self-serve at wifi.atlas.local; 24 hour access.
Confirm you have the required access, PPE, or tooling for the task.
Use Teams for internal chat, Zoom for external meetings.
Use natural language; the AI assistant can find procedures by intent, not just keywords.
Chrome, Edge, Safari — always on the latest major version.
Frontline associates get a locked-down Chromebook enrolled in the Atlas org.
Use the Atlas Recorder for support screenshots; do not use unapproved tools.
New hires complete I-9, W-4, and equipment pickup on Day 1; Orientation runs Day 2.
Confirm you have the required access, PPE, or tooling for the task.
Submit in Workday at least 2 weeks in advance; sick can be logged same-day.
Assigned training appears in the LMS; incomplete after 30 days triggers a manager email.
Review the Performance Reviews standard on the department portal before you begin.
Business casual in offices; steel-toe boots and hi-vis on the ops floor.
Read the Atlas Code annually and acknowledge in Workday.
Nominate peers monthly via the Recognition portal; monthly winners announced in All Hands.
Use the Career Framework in Workday to set growth goals with your manager.
Apply via the Internal Careers portal after 12 months in your current role.
Request LOA through HR at least 30 days in advance for planned leave.
Configure direct deposit under Workday > Pay > Payment Elections.
Review the Address Change standard on the department portal before you begin.
Confirm you have the required access, PPE, or tooling for the task.
HR schedules exit interviews during the final week; feedback is confidential.
Report to HR or the anonymous EthicsLine at 1-800-ATLAS-EH.
Request accommodations via HR with medical documentation.
Up to $5,250/year for approved courses; apply in advance.
Confirm you have the required access, PPE, or tooling for the task.
Review the Background Check Process standard on the department portal before you begin.
Complete I-9 within 3 business days of start date.
Update your W-4 in Workday anytime; changes take effect next payroll cycle.
Complete within 60 days of taking a manager role.
Try direct conversation first, then involve HR if unresolved.
Notify your manager at least 1 hour before shift for unplanned absence.
Overtime requires manager approval in advance.
Published in Workday each December for the following year.
Review the Employee Referral Process standard on the department portal before you begin.
Confirm you have the required access, PPE, or tooling for the task.
Confirm you have the required access, PPE, or tooling for the task.
Confirm you have the required access, PPE, or tooling for the task.
Confirm you have the required access, PPE, or tooling for the task.
Acknowledge within 1 hour, resolve within 24, follow up within 3 days.
Review the Escalation Process standard on the department portal before you begin.
Confirm you have the required access, PPE, or tooling for the task.
Feedback surveys sent after every ticket close; monthly analysis by CX team.
For a service failure, apologize, resolve, and offer a defined recovery gesture from the SR menu.
Every ticket needs Problem, Steps Taken, Resolution, and Follow-up captured.
Follow up within 30 minutes of an escalation and again 24 hours after close.
S1 cases page the on-call manager; S2 cases require 4-hour first response.
Greet by name within 30 seconds; keep replies under 2 sentences when possible.
Answer within 3 rings, use the standard greeting, mirror the customer's tone.
Review the Difficult Customer De-escalation (LEAP) standard on the department portal before you begin.
Confirm you have the required access, PPE, or tooling for the task.
Issue RMA, send prepaid label, inspect within 3 days.
VIP flag in CRM triggers priority routing and named-rep assignment.
Respond to chargebacks within 7 days with the ticket transcript and receipts.
Notify the customer within 30 minutes of any SLA miss with root cause and ETA.
Monthly VOC review meeting reads survey verbatims and picks 3 improvements.
Use the standard tag taxonomy so reports are consistent.
Route non-English cases to the bilingual queue via Language tag.
Inspect every first aid kit monthly; replenish any consumed items within 48 hours.
Track shared equipment (scanners, radios, jacks) so items are accountable and available. This procedure documents scope, roles, decision points, and the recordkeeping required to stay compliant with Atlas Operations standards. Owned by Safety & Compliance Council.