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OperationsUpdated 6/2/2025·5,822 views

Returns Processing

Quick answer

All customer returns land at Dock 5, get an RMA scan, and route to Quality for inspection.

Full procedure

  1. 1Review the Returns Processing standard on the department portal before you begin.
  2. 2Confirm you have the required access, PPE, or tooling for the task.
  3. 3All customer returns land at Dock 5, get an RMA scan, and route to Quality for inspection.
  4. 4Complete each step in sequence — do not skip or reorder.
  5. 5Record completion in the system of record (log, ticket, or checklist).
  6. 6Escalate any deviation from the standard through the escalation path.
  7. 7Debrief the team lead at handoff on anything unusual.

Common mistakes & exceptions

  • Skipping the WMS/system logging step — every action must have a system record.
  • Not photographing exceptions before escalating.
  • Assuming verbal approval is enough — always capture the ticket or form ID.

Escalation path & subject matter expert

Escalate to
Operations Shift Lead
Ext. 4130 · Slack #operations
Subject matter expert
Priya R. — Operations

Frequently asked questions

Required forms

  • Returns Processing Log
    OPS-220

My private notes

returnsrmacustomer returnreverse logisticsprocessingoperationsproceduresopatlas

Revision history

  1. 2025-06-02
    Version 2.3 republished by Kenji Tanaka.
  2. 2026-03-15
    Reviewed for annual compliance.
  3. 2024-11-04
    Initial publication.
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